CAFM aka Job Management or Field Service Software has been adopted by many FM, M&E and HVACR contractors. They are mainly used to schedule planned and reactive works on behalf of their customers as well as keeping on top of who is doing what and where.
Most come with mobile versions that allow field technicians to update the office with ongoing and completed jobs and that can often mean return visits and quotes for extra works.
How about putting these CAFM systems on steroids? The XOi system is a system designed to enhance and complement these Job management systems.
Customers and technicians can share instant issues and can remotely diagnose issues before setting foot onsite.
This system is designed to share instant information from the field to the customer and visa versa. Customers with the APP can send site problems via videos, photos and narrations to the contractors, and field technicians can also raise quotes and parts required from the field for the office to quote instantly by email, with all the field reported issues and comments being included.
To see an example report with embedded video Click Here
Imagine being a customer and you receive these type reports using the "Show and Tell" methods as already being used in the motor trade. Customers can instantly see site issues and are more likely to agree to a repair quote.
Live 2-way Remote Video
Senior Managers can also remotely access technicians and customers phones to remotely view and assist in determining site issues before setting a foot on site.
Additionally any sub-contractors can also share site issues with main contractors using the free APP. Designed for Contractors with 10 or more technicians why not request your free demo by clicking the link below.
Why not join other proactive contractors that are enjoying less call backs, improved first time fixes and more quote conversions by enabling Field technicians and their office to share field reports with technicians workflows with video, photos,
3rd Party Integrations
As well as the APP being available to contractors without any form of job management software, but many 3rd party CAFM and FSM software systems in the US have integrated with XOi to provide a complete seamless experience, and we can provide custom integrations with virtually any CAFM and job management software.
When clicking this following link enter the word integration to find out who XOI already integrates with.
We welcome the opportunity to integrate with UK and European CAFM and Field service software businesses to enhance the customer experience. Our XOi software is designed to improve the field reporting and customer experience function and sits alongside the CAFM systems features.
If you have 10 technicians or more and would like a live demo, free 60-day trial or to just discuss how you would like to improve your business processes please get in contact